Sports Enthusiast Program
FAQ's
What if I am unable to fulfill my volunteer commitment?
If you are unable to commit to an event that you registered for, please contact our Sports Enthusiast Information Line at 407-938-3880 or email us at wdw.disney.sports.enthusiast@disneysports.com
I'm not able to attend, can I send someone in my place?
No. We do appreciate advance notice if you are not able to attend so that we can plan accordingly.
I wasn't able to register, should I just show up?
No. Due to event planning considerations, we are typically not able to accommodate "walk up" volunteers.
Where do I check in for my volunteer shift?
The location for volunteer check-in varies by event. Please be sure to read your Confirmation Letter and Reminder Emails for details.
Is there training for Volunteers?
Training is typically done at the start of your shift. Some events do require training prior to the event. Details are provided as necessary.
What should I bring?
- Completed Waiver
- Photo Identification
- Any special dietary needs (a snack is provided during your shift)
- Appropriate weather gear (i.e. umbrella, sunscreen, sunglasses, hat, etc&)
- Positive Attitude and willingness to do whatever it takes to make the event a success for the participants, guests, and other volunteers J
What should I NOT bring?
- There are no accommodations to store personal items.
- Family members under the eligible age to volunteer and/or who are not registered as a volunteer.
How do I obtain an Event Waiver?
Event Waivers are available on line at disneysportsenthusiast.com and on-site at each event. We ask that you bring your completed waiver with you to expedite the check-in process.
What should I wear?
We ask that you wear neutral color pants or shorts and comfortable shoes. You may also bring a hat or other weather-related items (i.e. sunscreen, sunglasses, rain jacket, etc&).
If working multiple days of an event, please wear the volunteer shirt you received for the event.
Where do I park?
The parking location for volunteers varies by event. Please be sure to read your Confirmation letter and reminder emails for details.
When should I arrive for my shift?
You are expected to arrive at the time specified on your confirmation letter. It is not necessary to arrive earlier than specified, as time has been allotted for you to complete the check-in process.
What should I expect when I arrive for my shift?
Signs should direct you to Volunteer Check-In where you will:
- Present your completed waiver
- Be checked in as present
- Receive an event t-shirt and name tag
- Typically receive a snack
- Receive your assignment and briefing of your responsibilities
Will I be able to view my schedule online after I register?
Yes, if you registered with an Active.com account and have the link provided within the specific event email confirmation message.
Please keep in mind that there may be changes that will require us to adjust assignments as necessary. A confirmation will be sent to you approximately 30 days prior to your scheduled shift.
How do I know what shifts I am scheduled for?
You will receive confirmation information stating your confirmed shifts, which may differ from what you initially selected. Please keep in mind that there may be changes that will require us to adjust assignments as necessary.
I will be traveling from out of town and need accommodations. Do you offer any special discounts for volunteers?
Typically, Disney does not provide discounted accommodations for volunteers. We recommend you contact our Disney Reservation Center, 407- WDISNEY or 407-934-7639.
Are waiting lists maintained for events that are full?
Typically we do not maintain a wait list for events.
How do I know what I'll be doing at an event?
Role descriptions are available on our website. You will be given your role assignment when you check in for your shift.
How do I know that I am confirmed?
You will receive a confirmation letter prior to the event. You may call our Information Line to verify your registration. 407-938-3880
Tips for registering with Active.com
When you register for an event there are 3 options that you can chose when on Active.com
1. Log in using your MyActive account
2. Create a MyActive account for future registration
3. Log in Active.com as a guest and you will not need to
create an account.
If you create an account on Active, the system will remember your information and can help expedite your registration process as well as being able to view previous registrations. If you register as a guest, you will NOT be able to view your events for which you have registered.
How can I check how many points I have accumulated from volunteering?
You may contact our Sports Enthusiast Information Line (407-938-3880) or send an email (wdw.sports.enthusiast@disneysports.com) and someone will contact you within 48 hours.
Does Disney provide transportation from the resorts to the volunteer check in locations?
No, volunteers are responsible to provide transportation to and from the event.
If it is raining the day of my volunteer shift, will the event still happen?
The events will continue rain or shine.
Do you offer childcare while I am volunteering?
No, we do not provide childcare when you are volunteering. We ask that you secure those arrangements prior to registering for the event.
How do I become a Team Leader?
The process for becoming qualified includes attending a training session followed by three shadow opportunities with current team leaders. If satisfactory evaluations of your shadow opportunities are received, you will be added to the list of qualified team leaders.
What is the minimum age to volunteer at an event?
The eligibility age is listed per event on our website. Please refer to each event for specific ages.
How many hours is a shift at each event?
The number of hours per shift varies per event. Shift times are specified when registering for an event.
What is the difference between a team leader and a group liaison?
A Group Liaison is a person who organizes and gathers a group for a specific event.
A Team Leader is a person who is trained to act as an extension of the Volunteer Services and Community Outreach Team and shows strong leadership skills and be able to manage 10- 75 volunteers.
How does the appreciation point system work?
Please refer to the Appreciation FAQ
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